Free Shipping on all products unless otherwise stated on the product page. (only in the Continental US)
Free shipping does NOT apply to rental products, "In Store Only" products, and stair lifts.
All our free shipping products have a the following labels:
This product requires physician's prescription.
Please fax or email Rx to...
Fax: (818) 981-6698
With your input, in addition to the enhanced
features and appearance of System One, we've
included even more quality and durability,
while providing you the same exceptional
product and sales support.
*PLEASE NOTE: ALWAYS drain your water chamber completely when transporting or moving your machine.
There are two purchasing opportunities depending on what is best
for the provider.
Provide the patient with the brochure explaining the three-year
extended warranty program (PN 1112464—25 quantity patient
brochures and a countertop brochure holder).
System One 60 series devices, including REMstar SE (DS220),
REMstar Plus (DS260), REMstar Pro (DS460), REMstar Auto
(DS560), BiPAP Pro (DS660), BiPAP Auto (DS760), BiPAP autoSV
(DS960), BiPAP S/T (1061420 and 1061422), BiPAP AVAPS (1060485
and 1061418); humidifiers DS6H and DS6T; and any future product
Yes. Refer to the part number and price list.
The patient should check with their HSA, or similar program.
The serial number for each part of the device is needed on the
extended warranty cerrtficate if a warranty is purchased for both
units (PAP and humidifier).Turn the device over and look for the
labels on the bottom.The serial number is located on the label.
Write the unit serial numbers on the certificate.The PAP device and
the humidifier extended warranties are sold separately within the
first 180 days of PAP purchase from Philips Respironics. Both parts
of the device are covered under the extended warranty when
purchased at time of PAP purchase.
The provider calls Philips Respironics customer service, verifies the
three-year warranty, and requests a return authorization (RA)
number.The provider ships the device, at their expense, to Philips
Respironics service department.The device is repaired within three
days and shipped back to the provider at the expense of Philips
The patient calls the provider if they are having an issue with their
PAP device.The provider will call Philips Respironics.
If the product fails to perform in accordance with product
specifications, Philips Respironics will, at its option,repair or replace
the defective material or part. In the case of replacement, it may be
a new or refurbished unit, as determined by Philips Respironics.
Yes. Refer to the System One Touch non-warranty service program.
The provider may offer a loaner device.
Check with Medicare or the private payer for their guidelines.
Customers are obligated to comply with the applicable
requirements of any third-party payor or insurer with respect to
Once the device is received by Philips Respironics, the device will be
repaired and shipped within three days. Delivery time from provider
and delivery back to the provider is subject to the shipper.
The extended warranty goes into effect at the end of the
manufacturer's two-year standard warranty.The manufacturer's
standard two-year warranty goes into effect when the provider
purchases the PAP device from Philips Respironics.
The patient needs to talk directly with their provider.
The patient needs to contact a new provider, provide them with a
copy of their original warranty certificate, and ask the new provider
to call Philips Respironics.The warranty will be honored.
Yes, it would be honored as it was provided on the original device,
up to five years.The provider needs to record the serial number
from the replacement they give the patient and send it along with
the RA request to Philips Respironics. Customer service will update
the extended warranty on the replacement device.
The optimal time to sell the extended warranty is when the patient
is compliant (90 days).The provider will determine whether the
patient receives a refund under their own refund policy.The
extended warranty is non-refundable by Philips Respironics.
The patient should bring their extended warranty certificate
to their new provider. Philips Respironics customer service
can determine whether a device has an extended warranty and
can validate/verify the warranty
The provider contacts Philips Respironics customer service to
check the warranty status of the device.
The provider should not charge a Medicare beneficiary for an
extended warranty. However, the provider can still purchase an
extended warranty to cover the repair of the PAP in years 3, 4
and 5, if needed. Customers are obligated to comply with the
applicable requirements of any third-party payor or insurer with
respect to reimbursement.
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