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Sherman Oaks Medical Supplies Inc, ships
to continental United States via either UPS, FedEx, or DHL.
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Sherman Oaks Medical Supplies, Inc offers
free shipping on all orders that exceed $99.00 (pretax).
Notice: most
Incontinence supplies have additional shipping charges, even if they do
exceed $99 (pretax).
Shipping charges for products that are less than $99 are shown in the
shopping cart at check out. |
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All orders except for Custom Equipment
including Wheelchairs, Scooters, Lift Chairs and Stair Lifts usually
ship within 2 business days.
Custom Manual Wheelchairs and Lift Chairs take an average of 2 weeks to
reach the customer. Motorized Wheelchairs and Electric Scooters take
1-3 weeks depending on the model and color. Custom power wheelchairs ,
mobility scooters (extra wide, etc.), and stair lift take approximately
3-4 weeks.
If you need to expedite your shipment please contact customer service
at 1 (888) 982-8889.
In the event that your order cannot go out in the above mentioned time
you will be contacted immediately. You can either cancel the order or
wait for shipment.
If we cannot reach you to make a delivery we will reattempt to deliver
for up to one week at which time we will return the order and charge
you a 25% restocking fee. (Notice: Stair Lifts and
Vertical Platform Lifts are not returnable)
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We want you to be completely satisfied
with your purchase. You may return your purchase within 30 days of
receipt - see below for exceptions. To qualify for a return, please
note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact (i.e.
instructions, warranty information)
- Return shipping costs are the responsibility of the
customer
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A 25% restocking fees applies to all
returns.
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There are no returns on the following
categories of products: hospital beds, custom wheelchairs, lift chairs,
wound care, incontinence items, masks, braces, stockings, shoes, bath
safety products, and all custom built/ordered items including
orthopedic supports. |
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To return a product, the above conditions
must be met. We require that all returns follow these instructions for
proper processing:
- Call or email to request Return Authorization Number
(RA)
- Warehouse must receive item within 15 days of an RA#
being issued
- Report via phone or email a tracking number to
customer service
- Items sent without an RA number cannot be credited
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All credits will be given after receipt
and warehouse inspection approval.
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If you cancel your order after it has
already shipped we consider it a return and the above policies apply.
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| ResMed Internet Sales Policy
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- All Services are performed by Sherman Oaks Medical,
independent from ResMed Corporation.
- ResMed products are for sale to patients within the
United States
only and not to other third parties or businesses.
- ResMed flow generators (CPAP, Autoset CPAP, VPAP
machines), humidifiers and masks require
a prescription to
purchase since the FDA classifies each as Class II devices.
- ResMed products requiring prescription can not be
sold until
verification of prescription by a physician licensed to practice in the
United States.
- All ResMed Product Pricing is compliant with Minimum
Internet Retail Price (MIRP).
Your satisfaction is important to us and we will work with you to
resolve any issues regarding your purchase. Please call us toll free at
1-888-982-8889 and we will be happy to answer any questions you may
have. You can also email us at info@shermanoaksmedical.com
Sherman Oaks Medical is committed to selling authentic ResMed
products and to provide professional service for therapy usage and
ongoing compliance. ResMed and Sherman Oaks Medical are committed to
providing high-quality care with the shared goal of improving patient
outcomes. All ResMed products purchased from Sherman Oaks Medical come
with the manufacturer's standard warranty. |
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