Respironics System One BiPAP Auto Bi-Flex
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|Weight||Operating Sound Level||Pressure Range||Water Chamber Capacity||Warranty|
|Weight 3 lbs.||Operating Sound Level 28 dBA||Pressure Range 4 - 25 cmH2O||Water Chamber Capacity 325 mL||Warranty 2 Year Limited|
Philips Respironics revolutionized sleep therapy by introducing bi-level positive airway pressure technology to treat obstructive sleep apnea. Emulating natural breathing with pressure relief at inhalation and exhalation, this proven technology does more than provide highly effective therapy – it delivers a level of comfort that can mean the difference between compliance and non-compliance for patients having difficulty adapting to traditional CPAP therapy.
System One BiPAP Auto Features
- Advanced event detection
- Bi-Flex for comfort
- System One Resistance Control
- Mask fit check
- Waveform reports
- Oximetry module
- On-board memory
- Smart ramp
- Encore patient management system
- SD card and wired, wireless, and broadband modem capable
- System One humidification control
- Pre-heat humidifier option
- Heated Tube humidifier option
- Flex Promise program
- Bi-level Rescue program
- System “One-Touch” program
- Partners in Compliance Management
*PLEASE NOTE: ALWAYS drain your water chamber completely when transporting or moving your machine.
4 to 25 cm H₂O
|Flex pressure relief||
0 to 3 cm H₂O
0 to 45 min (5-min increments) min
Two years (US only)
|Starting ramp pressure||
4 to min EPAP pressure (patient adjustable) and 4 to min EPAP pressure (auto mode) cm H₂O
18 cm L x 14 cm W x 10 cm H (7" L x 5.5" W x 4" H)
|Weight without humidifier||
1.36 (3) kg (lbs)
|On-board data storage capacity (minimum)||
up to 6 mon
100-240 VAC and 50/60 Hz
Foam and optional ultra-fine
LCD/control wheel/push button
|Data storage capacity Display (minimum)||
Compliance VIC, 1-, 7- and 30-day averages
|Data storage capacity SD Card (minimum)||
Integrates with System One 60 Series heated humidifier and System One 60 Series Heated Tube humidifier
Purchasing an extended warranty — provider or patient
When does the provider purchase a sleep therapy device extended warranty?
There are two purchasing opportunities depending on what is best for the provider.
- At the time of PAP purchase, the provider places on the order the corresponding PAP extended warranty part number and quantity needed (see price list for part numbers). Philips Respironics will update the device serial number with the extended warranty of three years prior to shipping.
- The provider may also purchase the extended warranty within 180 days of PAP purchase from Philips Respironics. Complete warranty certificate with the device and/or humidifier serial number; provide a copy to the patient; fax the warranty certificate to Philips Respironics for processing; Philips Respironics will update the device serial number and invoice the provider.
How does the provider offer the extended warranty certificate to the patient?
Provide the patient with the brochure explaining the three-year extended warranty program (PN 1112464—25 quantity patient brochures and a countertop brochure holder).
- Explain how owning an extended warranty allows for minimal downtime if their device needs repair and eliminates unplanned repair costs for three additional years.
- A pack of 50 extended warranty cerrtificates are also available (PN1112466)
When does the provider complete the extended warranty certificate?
- The provider completes the warranty certificate when an extended warranty has been purchased by a patient in order to provide the patient with a copy of the extended warranty certificate. If the extended warranty was purchased by a patient at point of sale, Philips Respironics does NOT need a copy. If the extended warranty was purchased by a DME who sold an extended warranty to a patient, then Philips Respironics needs a copy of the certificate faxed into customer service
System One and extended warranty part numbers
Which System One part numbers are eligible for the three-year extended warranty program?
System One 60 series devices, including REMstar SE (DS220), REMstar Plus (DS260), REMstar Pro (DS460), REMstar Auto (DS560), BiPAP Pro (DS660), BiPAP Auto (DS760), BiPAP autoSV (DS960), BiPAP S/T (1061420 and 1061422), BiPAP AVAPS (1060485 and 1061418); humidifiers DS6H and DS6T; and any future product releases
Do the different models of available PAP devices each have an extended warranty price?
Yes. Refer to the part number and price list.
Does a Health Savings Account, or similar program, pay for the three-year extended warranty?
The patient should check with their HSA, or similar program.
Completing the certificate
I see three different serial numbers with my patient's device.Which one do I enter on the extended warranty certificate?
The serial number for each part of the device is needed on the extended warranty cerrtficate if a warranty is purchased for both units (PAP and humidifier).Turn the device over and look for the labels on the bottom.The serial number is located on the label. Write the unit serial numbers on the certificate.The PAP device and the humidifier extended warranties are sold separately within the first 180 days of PAP purchase from Philips Respironics. Both parts of the device are covered under the extended warranty when purchased at time of PAP purchase.
How does a provider request repair for an extended warranty device?
The provider calls Philips Respironics customer service, verifies the three-year warranty, and requests a return authorization (RA) number.The provider ships the device, at their expense, to Philips Respironics service department.The device is repaired within three days and shipped back to the provider at the expense of Philips Respironics.
Does my customer/patient call Philips Respironics directly for the repair, or do they call their provider?
The patient calls the provider if they are having an issue with their PAP device.The provider will call Philips Respironics.
The unit under extended warranty cannot be repaired. What does the provider do for the patient?
If the product fails to perform in accordance with product specifications, Philips Respironics will, at its option,repair or replace the defective material or part. In the case of replacement, it may be a new or refurbished unit, as determined by Philips Respironics.
The patient unit is not under warranty and is in need of repair. Is there another service program the provider can use to help the patient?
Yes. Refer to the System One Touch non-warranty service program.
How is therapy supported while the patient waits for the device to be repaired?
The provider may offer a loaner device.
Is a loaner PAP device reimbursable?
Check with Medicare or the private payer for their guidelines. Customers are obligated to comply with the applicable requirements of any third-party payor or insurer with respect to reimbursement.
How long will it take to get a unit back?
Once the device is received by Philips Respironics, the device will be repaired and shipped within three days. Delivery time from provider and delivery back to the provider is subject to the shipper.
When does the extended warranty become effective?
The extended warranty goes into effect at the end of the manufacturer's two-year standard warranty.The manufacturer's standard two-year warranty goes into effect when the provider purchases the PAP device from Philips Respironics.
How does a patient determine warranty status on their device?
The patient needs to talk directly with their provider.
The patient's original provider is no longer in business; the patient needs their device repaired.What does the patient do to have their device repaired if it is still within the extended warranty timeframe?
The patient needs to contact a new provider, provide them with a copy of their original warranty certificate, and ask the new provider to call Philips Respironics.The warranty will be honored.
The patient has a device that is still under the two-year standard warranty but the device has been replaced. If the patient has already purchased an extended warranty, will it still be honored on the new device?
Yes, it would be honored as it was provided on the original device, up to five years.The provider needs to record the serial number from the replacement they give the patient and send it along with the RA request to Philips Respironics. Customer service will update the extended warranty on the replacement device.
What options are available if patient isn't compliant and wants extended warranty fee returned?
The optimal time to sell the extended warranty is when the patient is compliant (90 days).The provider will determine whether the patient receives a refund under their own refund policy.The extended warranty is non-refundable by Philips Respironics.
Change in provider
What happens if the provider goes out of business and the patient has an extended warranty?
The patient should bring their extended warranty certificate to their new provider. Philips Respironics customer service can determine whether a device has an extended warranty and can validate/verify the warranty
What if the patient loses the warranty certificate?
The provider contacts Philips Respironics customer service to check the warranty status of the device.
Can a provider sell an extended warranty to a Medicare patient?
The provider should not charge a Medicare beneficiary for an extended warranty. However, the provider can still purchase an extended warranty to cover the repair of the PAP in years 3, 4 and 5, if needed. Customers are obligated to comply with the applicable requirements of any third-party payor or insurer with respect to reimbursement.
We want you to be completely satisfied with your purchase. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact (i.e. instructions, warranty information)
- Return shipping costs are the responsibility of the customer
A 15% restocking fees applies to all returns.
There are no returns on the following categories of products:
- Custom equipment
- Ultralightweight wheelchairs
- Sport wheelchairs
- Lift Chairs with custom fabrics and/or heat and massage
- Bath safety equipment
- Wound care
- Orthopedic supplies
To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:
- Call or email to request Return Authorization Number (RA)
- Warehouse must receive item within 15 days of an RA# being issued
- Report via phone or email a tracking number to customer service
- Items sent without an RA number cannot be credited
- The buyer is responsible for return postage costs
All credits will be given after receipt and warehouse inspection approval.
Inspect Your Product When It Arrives
Damaged or Defective Products: Please inspect your package when it arrives. If it is defective, damaged or short an item please notify us within 3 business days of delivery. Customer Service toll-free 888-982-8889. If you receive a damaged product we will replace any damaged or defective parts or replace the product at manufacturer's discretion.
Our service area covers most of Southern California including Los Angeles and surrounding cities.
To see a full list of cities covered in our service area please click here.