FAQ

Can I cancel my order?

If you cancel your order after it has already shipped we consider it a return and our policies apply.

How do I get my refund?

All credits will be given after receipt and warehouse inspection approval.

What's your return process?

To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:

  • Call or email to request Return Authorization Number (RA)
  • The warehouse must receive the item within 15 days of an RA# being issued
  • Report via phone or email a tracking number to customer service
  • Items sent without an RA number cannot be credited

Are all products returnable?

No. There are no returns on the following categories of products: hospital beds, custom wheelchairs, lift chairs, wound care, incontinence items, masks, braces, stockings, shoes, bath safety products, and all custom built/ordered items including orthopedic supports.

How much are the return restocking fees?

A 15% restocking fee applies to all returns.

What's your return policy?

We want you to be satisfied with your purchase. You may return your purchase within 30 days of receipt – see below for exceptions

  • To qualify for a return, please note the following:
  • The product must be unused, clean, and not damaged
  • Original packaging and materials intact (i.e. instructions, warranty information)
  • Return shipping costs are the responsibility of the customer

When will I get my order?

All orders except for Custom Equipment including Wheelchairs, Scooters, Lift Chairs, and Stair Lifts usually ship within 2 business days. Custom Manual Wheelchairs and Lift Chairs take an average of 2 weeks to reach the customer. Motorized Wheelchairs and Electric Scooters take 1-3 weeks depending on the model and color. Custom power wheelchairs, mobility scooters (extra wide, etc.), and stair lifts take approximately 3-4 weeks. If you need to expedite your shipment please get in touch with customer service at 818-981-9906. In the event that your order cannot go out in the above-mentioned time you will be contacted immediately. You can either cancel the order or wait for shipment. If we cannot reach you to make a delivery we will reattempt to deliver for up to one week at which time we will return the order and charge you a 15% restocking fee. (Notice: Stair Lifts and Vertical Platform Lifts are not returnable)

How much does shipping cost?

Sherman Oaks Medical Supplies, Inc. offers free shipping on all orders that exceed $150.00 (pretax). Notice: Most incontinence supplies have additional shipping charges, even if they do exceed $150 (pretax). Shipping charges for products that are less than $150 are shown in the shopping cart at checkout.

What countries do you ship to?

Sherman Oaks Medical Supplies, Inc. ships to the continental United States via either USPS, UPS, or FedEx

What's your service area?

We service all of Southern California.

How do I contact Sherman Oaks Medical?

Sherman Oaks Medical Supplies is located at 14120 Magnolia Blvd, Los Angeles, CA 91423. Our Business Hours are from Mon-Fri: 9 am-6 pm, Sat: 10 am-3 pm Pacific Time. Our Phone Number is 818-981-9906 and our Fax Number is 818-981-6698. Our Email to contact us is info@shermanoaksmedical.com

An item is missing from my shipment

Some shipments may come in more than one box, so please allow 5-7 business days for all products and parts to arrive. If 7 business days have passed and your order still didn’t arrive call us at 818-981-9906 during our business hours (Mon-Fri:9 am-5 pm, Sat:10 am-3 pm Pacific Time).

My order never arrived

Please allow 5-7 business days for products to arrive. If 7 business days have passed and your order still didn’t arrive call us at 818-981-9906 during our business hours (Mon-Fri:9 am-5 pm, Sat: 10 am-3 pm Pacific Time).

How do I change quantities or cancel an item in my order?

In order to change quantities or cancel an order please call us at 818-981-9906.

Has my order shipped?

Login then hover over your name on the top right corner with your mouse and click on “View Orders” to see status.

Our service area covers most of Southern California including Los Angeles and surrounding cities.
To see a full list of cities covered in our service area please .

Agoura Hills
Alhambra
Altadena
Arcadia
Arleta
Artesia
Avalon
Azusa
Baldwin Park
Bel Air
Bell
Bell Gardens
Bellflower
Beverly Hills
Bradbury
Brentwood
Burbank
Cahuenga Pass
Calabasas
Camarillo
Canoga Park
Carson
Cerritos
Chatsworth
Claremont
Commerce
Compton
Covina
Cudahy
Culver City
Diamond Bar
Downey
Duarte
Eagle Rock
El Monte
El Segundo
Encino
Gardena
Glendale
Glendora
Granada Hills
Hawaiian Gardens
Hawthorne
Hermosa Beach
Hidden Hills
Huntington Park
Industry
Inglewood
Irwindale
Kagel Canyon
La Canada
La Crescenta
La Habra Heights
La Mirada
La Puente
La Tuna Canyon
La Verne
Lake Balboa
Lake View Terrace
Lakewood
Lancaster
Lawndale
Lomita
Long Beach
Los Angeles
Lynwood
Malibu
Manhattan Beach
Marina Del Rey
Maywood
Mission Hills
Monrovia
Montebello
Monterey Park
Montrose
NoHo Arts District
North Hills
North Hollywood
Northridge
Norwalk
Oak Park
Olive View
Oxnard
Pacific Palisades
Pacoima
Palmdale
Palos Verdes
Panorama City
Paramount
Pasadena
Pico Rivera
Pomona
Porter Ranch
Redondo Beach
Reseda
Rolling Hills
Rosemead
San Dimas
San Fernando
San Gabriel
San Marino
Santa Barbara
Santa Clarita
Santa Fe Springs
Santa Monica
Sepulveda
Shadow Hills
Sherman Oaks
Sierra Madre
Signal Hill
Simi Valley
South El Monte
South Gate
South Pasadena
Stonehurst
Studio City
Sun Valley
Sunland
Sylmar
Tarzana
Temple City
Thousand Oaks
Toluca Lake
Toluca Woods
Topanga
Torrance
Tujunga
Valencia
Valley Glen
Valley Village
Van Nuys
Ventura
Vernon
Walnut
Warner Center
West Covina
West Hills
West Hollywood
West Toluca
Westlake Village
Westwood
Whittier
Winnetka
Woodland Hills