Return Policy

Return Policy

We want you to be completely satisfied with your purchase. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:

  • Product must be unused, clean and not damaged
  • Original packaging and materials intact (i.e. instructions, warranty information)
  • Return shipping costs are the responsibility of the customer

Restocking Fees

A 25% restocking fees applies to all returns.

No Returns

There are no returns on the following categories of products:

  • Custom equipment
  • Ultralightweight wheelchairs
  • Sport wheelchairs
  • Handcycles
  • Wheelchair cushions
  • Lift Chairs with custom fabrics and/or heat and massage
  • Bath safety equipment
  • Mattresses
  • Wound care
  • Incontinence
  • Masks
  • Braces
  • Stockings
  • Batteries
  • Orthopedic supplies

Return Process

To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:

  1. Call or email to request Return Authorization Number (RA)
  2. Warehouse must receive item within 15 days of an RA# being issued
  3. Report via phone or email a tracking number to customer service
  4. Items sent without an RA number cannot be credited
  5. The buyer is responsible for return postage costs

Refunds

All credits will be given after receipt and warehouse inspection approval.

Inspect Your Product When It Arrives

Damaged or Defective Products: Please inspect your package when it arrives. If it is defective, damaged or short an item please notify us within 3 business days of delivery. Customer Service toll-free 888-982-8889. If you receive a damaged product we will replace any damaged or defective parts or replace the product at manufacturer's discretion.

Our service area covers most of Southern California including Los Angeles and surrounding cities.
To see a full list of cities covered in our service area please .

Agoura Hills
Alhambra
Altadena
Arcadia
Arleta
Artesia
Avalon
Azusa
Baldwin Park
Bel Air
Bell
Bell Gardens
Bellflower
Beverly Hills
Bradbury
Brentwood
Burbank
Cahuenga Pass
Calabasas
Camarillo
Canoga Park
Carson
Cerritos
Chatsworth
Claremont
Commerce
Compton
Covina
Cudahy
Culver City
Diamond Bar
Downey
Duarte
Eagle Rock
El Monte
El Segundo
Encino
Gardena
Glendale
Glendora
Granada Hills
Hawaiian Gardens
Hawthorne
Hermosa Beach
Hidden Hills
Huntington Park
Industry
Inglewood
Irwindale
Kagel Canyon
La Canada
La Crescenta
La Habra Heights
La Mirada
La Puente
La Tuna Canyon
La Verne
Lake Balboa
Lake View Terrace
Lakewood
Lancaster
Lawndale
Lomita
Long Beach
Los Angeles
Lynwood
Malibu
Manhattan Beach
Marina Del Rey
Maywood
Mission Hills
Monrovia
Montebello
Monterey Park
Montrose
NoHo Arts District
North Hills
North Hollywood
Northridge
Norwalk
Oak Park
Olive View
Oxnard
Pacific Palisades
Pacoima
Palmdale
Palos Verdes
Panorama City
Paramount
Pasadena
Pico Rivera
Pomona
Porter Ranch
Redondo Beach
Reseda
Rolling Hills
Rosemead
San Dimas
San Fernando
San Gabriel
San Marino
Santa Barbara
Santa Clarita
Santa Fe Springs
Santa Monica
Sepulveda
Shadow Hills
Sherman Oaks
Sierra Madre
Signal Hill
Simi Valley
South El Monte
South Gate
South Pasadena
Stonehurst
Studio City
Sun Valley
Sunland
Sylmar
Tarzana
Temple City
Thousand Oaks
Toluca Lake
Toluca Woods
Topanga
Torrance
Tujunga
Valencia
Valley Glen
Valley Village
Van Nuys
Ventura
Vernon
Walnut
Warner Center
West Covina
West Hills
West Hollywood
West Toluca
Westlake Village
Westwood
Whittier
Winnetka
Woodland Hills